We have worked with Dell tech support to no avail. We went from TB16's to WD15's to the WD19TB. Seems other users throughout the company are having speed issues with the docks. Drivers updated, firmware updated, software updated. Again, all the basics were done in troubleshooting. Plugged my laptop in with just the ethernet cable, no issue. Plugged my laptop up to her dock, and had the same issue. At this point, i started thinking it wasn't a dock issue but a laptop issue or network issue. Connected everything, had the same problem. Putting her machine on Wi-Fi, no packet loss. Remove the ethernet from the dock and plugging direct to the laptop, there was no packet loss. Testing, it was found that while on ethernet through the dock, she was having upwards of 40-47% packet loss. New WD19TB, corporate lawyer was having issues opening and saving files to and from the network share. Removing the ethernet from the dock, and going either ethernet to the laptop or Wi-Fi, there's no issue. This only was found due to the upper management having video conference issues with buffering while connected with ethernet through the dock.
If you run the ethernet cable to the dock and run a speed test, you might manage anywhere from 65MB to 87MB on multiple machines. We have asynchronous fiber in the office. If you run Wi-Fi or ethernet to the laptop directly and test the speeds, (via FTP speed test or web based) you will pull close to a gig down and up. Nothing above in this scenario make any sense at all, but it was resolved with another generic dock.Īnother issue, which we're seeing more often are speed issues running on ethernet through the docks. Only thing it didn't do was charge the laptop. Ended up getting a universal dock that didn't run Thunderbolt. Updated and downgraded the thunderbolt software. No new updates to the machine prior to this issue. Firmware and dock drivers were up to date. Put the ethernet back into the dock, that 1 site only stopped working.Īll drivers on the laptop were up to date. If you put the laptop on Wi-Fi, that 1 site worked like normal. If you removed the ethernet cable from the dock and ran it direct to the laptop, that 1 site worked as normal. the problem is, it's not all the same issue and it's not all the same laptop models.Įx: CEO, while running ethernet through the dock, started having issues accessing 1 site only.
This affected not only our CEO but a handful of other VIP types as well as regular end users. Late last year, we started seeing random issues with the WD19TB dock. We user Dell products, from laptops to docks. TLDR multiple random issues with dell docks, no explanations, upper management getting angry.
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